At pg33, your privacy matters. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have over your information. Please read this carefully before using the pg33 platform.
pg33 is an online casino and sports betting platform operating under applicable gaming regulations and serving players in the Philippines. References to "pg33," "we," "us," or "our" in this Privacy Policy refer to the pg33 platform and its operating entity. For data protection inquiries, you may contact us at the email address provided in Section 14 of this Policy.
pg33 acts as the data controller in respect of the personal data you provide when registering and using the platform. This means pg33 determines the purposes and means of processing your personal data, and is responsible for ensuring that such processing complies with applicable data protection laws, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
pg33 collects the following categories of personal data from players and visitors:
| Category | Examples |
|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, nationality |
| Contact Data | Email address, mobile number, residential address (city, province) |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), card details (Visa, Mastercard) |
| Transaction Data | Deposit history, withdrawal history, game wager records, bonus usage |
| Technical Data | IP address, device type, browser type, operating system, session duration |
| Usage Data | Pages visited, games played, features used, click patterns |
| Communications Data | Live chat transcripts, support ticket content, email correspondence |
| KYC Verification Data | Copies of government-issued ID, selfie photos, proof of address documents |
pg33 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law or where you voluntarily provide such information in the context of a responsible gaming self-assessment.
pg33 collects personal data through the following means:
pg33 uses your personal data for the following purposes:
pg33 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
pg33 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 and applicable data protection principles:
pg33 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
All third-party service providers engaged by pg33 are contractually required to process your personal data only in accordance with pg33's instructions and applicable data protection laws.
pg33 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the pg33 website.
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the pg33 platform.
pg33 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
As a general rule, pg33 retains account and transaction data for a minimum of five (5) years following account closure, in compliance with AML regulations and applicable Philippine law. KYC documents are retained for the same period. Marketing preferences and communications data are retained until you withdraw consent or request deletion.
When personal data is no longer required, pg33 will securely delete or anonymize it in accordance with our data retention procedures.
pg33 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
While pg33 takes data security seriously, no system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, pg33 will notify you and the relevant authorities in accordance with applicable law.
Under the Philippine Data Privacy Act of 2012 and applicable data protection principles, you have the following rights in respect of your personal data held by pg33:
To exercise any of these rights, please contact the pg33 support team using the contact details in Section 14. pg33 will respond to all data rights requests within 30 days. We may need to verify your identity before processing your request.
The pg33 platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online gaming in the Philippines. pg33 does not knowingly collect personal data from individuals under the age of 21.
If pg33 becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately closed, all associated data will be deleted, and any funds will be forfeited in accordance with the pg33 Terms and Conditions. If you believe a minor has registered on the pg33 platform, please contact our support team immediately.
Some of pg33's third-party service providers — including game studios, KYC providers, and payment processors — may be located outside the Philippines. Where personal data is transferred internationally, pg33 ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses and assessments of the recipient country's data protection standards.
By using the pg 33 platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines. pg33 will always ensure such transfers are conducted in compliance with applicable data protection law and that your data receives an equivalent level of protection.
pg33 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify you via email or through a prominent notice on the pg33 platform prior to the changes taking effect. The date of the most recent revision is always displayed at the top of this page.
Your continued use of the pg33 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you must stop using the platform and contact our support team to close your account.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way pg33 handles your personal data, please reach out to our dedicated data protection team. Our support agents are available 24/7 via live chat on the platform.
Email: [email protected]
pg33 aims to respond to all privacy-related inquiries within 5 business days. For urgent data security concerns, please use the live chat feature for the fastest response.
Six core commitments that define how pg33 handles your personal information every single day.
Every piece of data you send to pg33 — from login credentials to payment details — is protected by SSL/TLS encryption in transit and AES encryption at rest. Your information never travels unprotected.
pg33 verifies every player's identity before processing withdrawals. This protects you from unauthorized access to your funds and ensures the platform remains safe for all Filipino players.
pg33 does not sell, rent, or trade your personal data to third-party marketers. Your information is shared only with the service providers needed to operate the platform — nothing more.
Under the Philippine Data Privacy Act, you have the right to access, correct, and delete your personal data. pg33 makes it straightforward to exercise these rights through our support team.
pg33 uses cookies only to keep the platform running smoothly and to improve your experience. We clearly explain what each type of cookie does and give you control over non-essential ones.
pg33 operates in full compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and applicable PAGCOR guidelines, so you can play with confidence knowing your rights are protected by law.
Your privacy is protected every step of the way at pg33. Join hundreds of thousands of Filipino players who trust pg33 for safe, fair, and exciting online gaming — with instant GCash deposits and 24/7 support.
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